Shipping policy
SHIPPING POLICY
Thank you for shopping with MonkeyMan. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.
1. Order Processing
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All orders are processed within 1–2 business days after successful order confirmation.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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During sales, festivals, or high-demand periods, processing times may be slightly longer.
2. Shipping Time
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Estimated delivery time is 5–10 business days, depending on your location.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
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Any free shipping offers will be clearly mentioned on our website during promotional periods.
4. Cash on Delivery (COD)
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Cash on Delivery (COD) is available for eligible locations.
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MonkeyMan reserves the right to disable COD for certain PIN codes, products, or customers if necessary.
5. Order Tracking
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Once your order is shipped, you will receive a tracking ID or tracking link through email or SMS (where applicable).
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You can use the tracking information to monitor your shipment until delivery.
6. Delivery Delays
While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to factors beyond our control, including courier issues, weather conditions, natural disasters, public holidays, or government restrictions. We appreciate your patience in such situations.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. MonkeyMan is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information provided during checkout.
8. Damaged or Missing Packages
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photos of the package and product (if applicable). We will investigate the issue and provide an appropriate resolution.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us at: