Refund policy
RETURN & REFUND POLICY
At MonkeyMan, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns within 3 days of the delivery date.
To be eligible for a return, the product must:
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Be unused, unwashed, and unworn.
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Have all original tags and packaging intact.
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Be free from stains, perfume, damage, or alterations.
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Include the original invoice or proof of purchase.
Returns requested after 3 days of delivery will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
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Products purchased during clearance or final sale.
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Gift cards or promotional items.
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Products damaged due to misuse, improper care, or normal wear and tear.
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Items returned without original tags or packaging.
3. Exchange Policy
We offer exchanges for eligible products, subject to stock availability.
Exchanges may be requested if:
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You received the wrong product.
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You received a damaged or defective product.
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You require a different size (subject to availability).
Exchange requests must be made within 3 days of delivery.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Your Order ID.
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Clear photos of the product and packaging.
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A brief description of the issue.
After verification, we will arrange a replacement, exchange, or refund, as applicable.
5. Refund Process
Once your returned product is received and inspected, we will notify you of the status of your refund.
If approved:
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Online prepaid orders will be refunded to the original payment method.
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Refunds are generally processed within 5–10 business days after approval. The exact time may vary depending on your payment provider or bank.
6. Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through a bank transfer or any other mutually agreed refund method. Customers may be asked to provide valid bank account details for processing the refund.
7. Return Shipping
If the return is due to an error on our part (wrong, damaged, or defective product), MonkeyMan will bear the return shipping cost.
For returns requested for any other eligible reason, return shipping charges may be the customer's responsibility unless stated otherwise.
8. Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.
9. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
MONKEY MAN